SHIPPING & DELIVERY

• How can I track my order?

You can obtain your tracking number by e-mailing us at contact@psc-brand.com with your order confirmation number.

• I’ve added the incorrect shipping address; how do I change it?

If you let us know within an hour of your purchase, we can change it for you!

• How many days does it take for my order to arrive?

Delivery will be made within 10 working days after PSC confirms your order.

• What countries can you make a shipment to?

You can shop from the PSC website from wherever you are in the world <3

• Will I be paying a shipment fee?

Free shipment for all!

• When will I receive my order?

Delivery will be made within 10 working days after PSC confirms your order. Public holidays are not counted for this period.

• What are your working hours/days?

Our working hours include Monday to Friday between 09.00-18.00 GMT+3, except for public holidays in Turkey and United Kingdom.

• Will my order be held at customs?

PSC is only responsible for the shipment process from Turkey. Custom duty payments are different in each country, and are the responsibilities of the customers.

• Is VAT included in the full-price?

Yes.

RETURNS & EXCHANGES

• Can I exchange or return any products purchased from PSC?

You have 30 days to exchange or return any items you have purchased. The product must be in its original conditions with the tag attached and make sure you include the invoices and return card found in the packages.

• How are refunds handled?

All refunds are transferred within 14 days after receiving the returned item.

• Can I return or exchange all items?

All items except swimwear and candles can be refunded or exchanged, when returned in its original condition.

• Can I exchange for a more or less expensive product?

In this case please e-mail contact@psc-brand.com, we will be happy to help.

• Can I return or exchange my online purchases at a VAKKORAMA store, or at any other stockist’s?

No, sorry!

• I can’t find my return/exchanges card in my package, what do I do?

Oops, our bad! You can e-mail us at contact@psc-brand.com, we would be happy to help!

PAYMENT

• What methods of payment are available? 

We accept credit and debit card payments made through Visa, MasterCard and American Express.

• Will my credit card details be saved?

We use an application called PayU, to keep track of any purchases you make through www.psc-brand.com. The application uses a PCI DSS certified payment system, which secures all personal information including credit details. PSC is committed to keep all personal information strictly private and confidential.

• Can I change the currency on the website?

The currency automatically changes according to the country in which the purchase is made from. The currency determination is independent of the delivery address. 

• Why was my credit/debit card declined?

We suggest that you contact your bank first. If you receive another error message, please contact our customer care team.

CUSTOMER SERVICE

• Do I need to set up an account to order something online?

You do not need to become a member to purchase any items, you can check out as a guest!

• How do I receive the latest information from PSC?

You can subscribe to our mailing list for special events, sales and more!

• How fast will I receive a reply to my enquiry?

We will try our best to get back to you within 24 hours, excluding weekends and public holidays.